Victor Perton speaks to Michael Short from the Age on Leadership

Michael Short talks to Joseph Ghaly and Victor Perton about Australian leadership.  Michael Short is currently The Age's chief editorial writer, as well as a columnist. He has worked in media as a broadcaster, editor-in-chief, commentator and interviewer for 30 yeaars.

Michael describes himself as "generally bemused, and is thus particularly grateful to his wife and their three children for trying patiently and tenderly to help him through the whole thing. He quite likes open fires, walking his dog and sitting for long periods in the bath."

Joseph Ghaly:  Michael, what's unique in Australian Leadership?

Michael Short

There shouldn't be anything "unique" in Australian leadership. 

Australian leadership is based on universal human values – kindness, honesty, decency, resilience, probity, fairness - configured in different permutations in different places. 

Leadership is about closing the delta between what is and what should be . The first question to ask is  : "Is this right?’

If the answer is no – if there is a gap between what is that case and what ought to be the case – then a leader will seek change, will be progressive. 

Should the answer be yes – should is and ought be the same – then a leader will fight against change, will be conservative. 

Joseph Ghaly:  Michael, should leaders be collaborative or commanding?
Leaders should be Commanding in a crisis and collaborative and empowering  for the rest 

The only time a leader should be commanding is when there is a crisis. Otherwise, a secure and confident and creative leader will allow space for others, because that’s how the best results are achieved.

Left or right - liberal or conservative?

. It is better to look at evidence and find what works best in the unending quest for equality of opportunity.

Joseph Ghaly:  Michael, what's unique in Australian Leadership?
I have seen amazing leadership in social enterprise 
Leadership, social enterprise and personal gain

Social enterprise is a sweet balance between efficient allocation of resources and equity within society. 

A great example of true leadership is Bec Scott and her partner Kate Barrelle, who co-founded (Bec  is CEO) STREAT, a social enterprise that trains, employs and arranges accommodation for homeless young people. STREAT has become an award-winning organisation, employing more and more formerly marginalised young people in its coffee roastery, cafes and coffee carts.

Change agents can be uplifting. Here’s some more leadership - one of Australia's wealthiest people, Flight Centre co-founder Geoff Harris, bought STREAT a building after he read about Scott's initiative in The Zone. Harris is a fine example of enlightened self-interest; he also provided a building some years ago for youth organisation The Reach Foundation, previously run by another social entrepreneur leader, Sarah Davies, now the chief executive of Philanthropy Australia.

Other examples of wonderful leadership are Mark Watt, executive head of youth mentoring and employment organisation Whitelion, and chairman of St Kilda Gatehouse, yet another terrific organisation, one that provides care and support for street sex workers and for vulnerable young women.

Another stupendous example of leadership is The Asylum Seekers Resource Centre, and its founder, Kon Karapanagiotidis.

 Leadership is realising that often there is no "them’’ to fix a problem, there is only us.

Victor Perton :  Michael, what is at the heart of Australian Leadership 

 purpose is key

Meaning and joy come not from the perpetual accumulation of material and financial wealth, but from connection with people, communities and ideas.

 The truth became clear – people get more out of their involvement in such things than they contribute. That what I mean by enlightened self-interest. That is not a cynical term; on the contrary, it’s about the ultimate sweet spot - where all involved gain, at the expense of no-one.

That’s leadership.​

A trait of a good leader - be human and not a humanoid!

Humanoids show (and feel) no emotion at all. Ever. They are incapable of it. You may think there is no room for emotion in the workplace, but think again. 

There's already emotion there--too bad much of it is negative. Let some positive emotion flow between you and your people. Get to know them better ... and let them get to know you better. 

People will go to the wall for people they know, like, admire, and respect. But if they don't know the first thing about you (or vice versa), how can they feel as though they know you, or have a relationship or anything at all in common with you? 

Humans truly connect with each other on a personal level, not a business level. 

You don't have to be "best buds," but you must have at least a few human elements in common in order to effectively work together to accomplish common business goals. One way to be more human is to realize that simply saying, 'Hello, how are you?' each morning does not constitute a relationship. 

Get out and talk with different people occasionally. 

Ask about their families, pets and hobbies...... and share yours. 

Remember their names (and the names of their significant others/children/pets); ask about a tough situation they've gone through. 

When they know you really care about them, they will care more about you, and this will bridge the divide and help eliminate the 'Us' and 'Them' mentality."

Sandy Geroux, the CEO (Chief Entertainment Officer) of WOWplace, International

Congrats Collette Dinnigan


11 things you can do to showcase your influence and authority

A tip on building authority and influence and standing out from your competitors ... from Kristina Mills 

Do a social proof audit where you look at the key 'influence' and authority triggers that you already have lying dormant in your business .

A staggering 9 times out of 10 when clients tell me what they've done, where they've appeared, who they've worked for, and what their experience is, I find they have a massive number of authority building triggers there that they're not using and they don't even realise they have.

Next - here are some of the things we look at:

* How they're positioning themselves in the market
* Target audience
* Case Studies
* Testimonials
* Messaging strategy and writing voice
* Branding and positioning
* Building Authority by creating Thought Leader Content that is unique and irresistible to their ideal audience
* Media coverage and relationships with Key influencers
* Building Reach
* Joint Ventures
* Customer Experience

Yes, it's a long list but we start with the 'low hanging fruit' first. What are the simple activities that can be done right now. 

The three simple things that most business owners aren't doing well enough right now are:

* Listing results
* Featuring case studies
* Using testimonials wisely.

There are all sorts of other tactics and tools that can build authority however doing the right activities in the right order and ensuring these tools get the right reach is vital. 

Otherwise, the creation activity is wasted.

eg. Writing a book is fantastic if you're playing a long game with the view of building authority. If your main aim right now is to massively grow sales, there is often a better solution..

Bob Pritchard on the importance of training tour team and customer experience

I was presenting to a Fortune 500 company the other day and the marketing manager said to me “why should I spend a heap of money to educate, develop and train customer service staff?’.  As soon as I do they will leave. Why should I invest in them?
In all my years as a business coach, trainer and speaker I have heard this over and over again.  It must rate up there as one of the most idiotic statements I have ever heard.   The major driver of business growth, return on investment and word of mouth which in turn increases customer loyalty, reduces marketing costs and enables higher profit margins is exceptional customer service.  It is also critical to remember that everyone who has any contact with the customer in any way is on the front line.
To run a successful business you also need to have happy, dedicated employees who feel valued, they will work hard and be more productive.  In the service industry, everyone is dependent on the performance of their employees. A customer can tell in 3-4 seconds if an employee is dedicated, loves his role and genuinely cares about the customer. Frontline employees have 99% of the customer contact. Consistently they are the least trained, least valued, least appreciated and least paid. They are the face of your organization and not providing extensive training and ensuring they have a customer centric attitude and are empowered to address customer issues immediately could spell the kiss of death for your organization.
Many organizations have underperforming employees and they are reluctant to train or fire them. There appears to be several reasons organizations are reluctant to invest in their employees. It’s these misconceptions that keep companies, large and small from developing to their full potential, among them;
  • They already ask if the customer “wants fries with that” so they are good enough.
  • I can’t trust them to make good decisions for the company
  • By the time I spend money to get them trained, they will leave.
  • Our customers love our great products, they don’t come for fancy service.
  • My front line employees get paid a pittance, Why would I waste money training them and have to pay them more?.
You also cannot just give them an 8 hour training session once, it must be consistent. It has been proven that when McDonald’s or Coca-Cola stop advertising for a month, their sales decrease markedly.  Training staff is the same.
Training is one of the highest-leverage activities available. If your training efforts result in a 1 percent improvement in your employees¹ performance, just think what that will do to company loyalty, brand issues, and your bottom line over a 12 month, 2000 hour working year.
If the customer receives an incredible customer experience, they will come back and tell their friends. It is easier to grow your business with word-of-mouth advertising through well-trained employees. If you want customer driven and high performing employees you need to invest in your total workforce with something new and fresh every 4-6 months.
It is not the employers that pay the wages, they just handle the money.  It is the customers that pay the wages
Bob Pritchard

Congrats to an amazing human - On the queens honour list (AM)

Rabbi Mendel KASTEL, Bondi NSW 2026

Rabbi Mendel Kastel

For service to the community through social welfare bodies, and to youth.

Service includes:

Chief Executive Officer, Jewish House, since 2008. (A non-denominational, not-for-profit organisation offering accommodation, counselling services and basic essentials for people in crisis).

Founder, Point Zero Youth Services, since 1997.

Board Member, Waverley Youth Services (WAYS), 2000-2015.

Founder and Board Chair, J-Junction, current.

Launched, ‘Yes We Can’ Campaign, in conjunction with Coles, food drive for the needy, 2009 and ongoing.

Founder and Active role, ‘Students on the Streets’ (SOS), ongoing.

Rabbi, Great Synagogue, Sydney, 1993-2008 and Rabbinic Fellow, since 2015.

Past President, New South Wales Rabbinical Council.

Chaplain, New South Wales Police Force, since 2002.

Chaplain, various organisations including:

Sydney’s St Vincent’s Public Hospital.

Wolper Jewish Hospital.

Prince of Wales Private Hospital.

Sydney Children’s Hospital.

Awards and recognition includes:

Recipient, Local Hero award, Waverley Council, 2015.

Recipient, Woollahra Council Award, 1999.

Recipient, Wentworth Communal Award.

Recipient, B’nai B’rith Community Award.

Rabbi Mendel Kastel is a well-loved member of the Sydney community. He sees his award in the perspective of the organisation he leads. He told J-Wire: “Personally, I am very humbled. But I hope the award will present the opportunity to particularly raise the profile of Jewish House and to give some focus on the plight of the homeless.”

Money talks and __________ Walks

Bloomberg’s Toluse Olorunnipa has noticed something peculiar. In President Donald Trump’s world, everything is about to happen in two or three weeks. “The president has used two-week timelines to sidestep questions from reporters or brag to CEOs at the White House,” Olorunnipa wrote. “But his pronouncements have also flummoxed investors, Congress and occasionally even members of his staff.” A few examples:

  • Feb. 9: Trump says his tax overhaul plan will be announced in “the next two or three weeks.” A one-page outline was published 11 weeks later.

  • March 15: Trump tells Fox News’s Tucker Carlson that “some very interesting items” will come out “over the next two weeks” to support his claim that former President Barack Obama wiretapped Trump Tower, but no evidence has come out.

  • April 5: Trump tells the New York Times he’ll announce “in two weeks” something about workers’ wages on federally funded infrastructure projects. Nothing has come out.
  • April 29: Trump says he will file a $1 trillion infrastructure program “over the next two or three weeks—maybe sooner.” Nothing yet.
  • May 21: Trump promises a news conference “in about two weeks” about progress fighting ISIS. Nothing yet.

“You can’t con people, at least not for long. You can create excitement, you can do wonderful promotion and get all kinds of press, and you can throw in a little hyperbole,” Trump wrote in his 1987 book, “The Art of the Deal.” “But if you don’t deliver the goods, people will eventually catch on.”

The five-minute trick that helps Instagram’s CEO crush procrastination

June 08, 2017 from 

Kevin Systrom may be CEO and co-founder of Instagram—but he’s still susceptible to procrastination. And so the 33-year-old billionaire has come up with a simple trick to tackle the tasks he tends to put off. “If you don’t want to do something, make a deal with yourself to do at least five minutes of it. After five minutes, you’ll end up doing the whole thing,” he recently told Axios when asked about his favorite life hack.

Systrom is hardly the first to promote the magic of the five-minute rule and its variations. As I write this article, my Tomato Timer (a website that lets you set a 25-minute timer to complete your tasks) is set. But to fully capitalize on Systrom’s tip, it’s essential to understand why it works so well.

“Most procrastination is caused by either fear or conflict,”

 says Christine Li, a clinical psychologist specializing in procrastination. Even if we’re motivated to accomplish a task, fear—of failure, criticism, or stress—pits us against ourselves. We want to finish the project, but we also don’t want our fear to become reality. “This conflict makes it seem like it would be unwise or even impossible to move forward,” says Li, “which explains why we sometimes procrastinate even when it makes no sense to do so.”

And so the five-minute rule lowers that inhibition, lulling us into the idea that we can dip quickly into a project with no strings attached, according to Julia Moeller, a postdoctoral research associate at the Yale Center for Emotional Intelligence. “Thus, the person reserves her right to reconsider her engagement after five minutes,” says Moeller, “which might increase the feeling of being in control and making an autonomous decision, rather than feeling forced to do something the person really absolutely does not want to do.”

The tactic also lowers what psychologists refer to as the “costs of an activity,” including emotional costs (fear or anxiety), opportunity costs (missing out on other activities), and effort costs (how exhausting is the activity). Our motivation to engage in an activity increases as costs decrease, says Moeller. So compared to facing down hours of work, a five-minute sprint transforms a burden into something quick and exciting.

The true intrigue of the five-minute rule, though, is why we persist beyond the allotted five minutes once we get started. This is partly because our expectations about how we’ll feel during an activity are often imprecise. Once you’ve started, we often have a more positive attitude toward the task at hand than we expected, says Moeller. For example, studies show that, in general, female students believe they are worse at math than their male counterparts. Yet gender differences disappear when students are surveyed about competency and anxiety during a math test—suggesting that female students’s expectations about their negative feelings toward math do not accurately predict their actual feelings while they are doing it.

Moreover, most activities, even cleaning the dishes or spell-checking a spreadsheet, can elicit the “flow” state, the term coined by psychologist Mihaly Csikszentmihalyi. In a state of flow, we become so immersed in an activity that we forget about our surroundings, making time feel as if it’s flying by. Rewarding and motivating in and of itself, flow is also more likely to occur during challenging activities, says Moeller—like challenging oneself to get as much done as possible within five minutes.

Just get started!!! 

Ultimately, Systrom’s five-minute hack, much like the Tomato Timer, revolves around the question of how to give ourselves control over our work. After five minutes of intense work, a massive project may still be massive—but having overcome the initial obstacle of getting started, it will no longer seem impossible

Is your job or role aligned with your life purpose?

Have just read one of the most amazing profile that I have seen in Linked-In . Renee seems to have nailed what it takes to be a "happy entrepreneur" !! She espouses in this article, what is in my view the core of BBGs soul:-

You only deal with people you know like and trust 
To do this you need 3 core skills:-
1. We are perfect exactly as we are - (and we will continue practice, learn and collaborate to share our wisdom with a spirit of generosity
2. We are grateful for what we have 
3. It all about purpose - the why in what we do! 

Enjoy the article!

I’ve been spending more time thinking about mind/body balance and soulful, purposeful decision making more than anything else lately – in my personal life but also in my business life because let’s face it, our work is where we spend most of our time.

I’ve been asking what mind/body balance and purpose means to people and have extended this question to other cultures. As someone who runs an online travel site dedicated to Transformative Travel, I have access to people from around the world and know first-hand how much knowledge, insight and ancient wisdom we can learn from people whose views are as foreign to us as the Chinese alphabet. This is particularly relevant in the midst of current events and unnerving shifts in politics, including rhetoric that global leaders are embracing as acceptable lately, particularly in the states, the Philippines, Venezuela, Russia, France, Germany and England. I could go on….but that’s not the primary point of this share.

It shouldn’t be a surprise that the feedback I got from Asian and Southern African voices were a little different than the types of things that came from the hearts and minds of those living in North America and Europe. And, it shouldn’t be a surprise that Millennials had a different take than Baby Boomers. 

That said, one measure of happiness and joy remained constant regardless of demographic, culture or age: connection and quality time with people who they valued most in their lives, whether that be family or friends, or both.

Truth be told, we like to spend time with people who make us feel good about ourselves and the world around us. We also like to connect with people we feel understand us and so when ideas, thoughts, products, services, people or things fall into our path that are inherently different to our world view, our first inclination is often to reject it and flock to safety: our friends and family who understand us, or at least in our perception.

The problem with this strategy as a “go-to pattern”, is that it is more likely than not, to keep fears alive within us which limits us from our biggest potential. 

There are three things that can set you free from those fears, at home, in the classroom or at work.

First, we are enough exactly as we are…perfect, in fact

While this may sound like a new age concept for my East Coast and Celtic friends, or the kind of thing you’ll read in every self-help book you’ve ever come across, it is not only critical to understand this statement, but embrace it and I don’t just mean intellectually: “I got it. I’m good.” Our DNA actually needs to know this as a “truth.”
We come with baggage – all of us. We come with hard-coded conditioning from the families and communities who raised us and while some of it has inherent value that keeps us guided and even grounded at times, some of it throttles us, holds us back and tells us through a small dark voice that we’re not capable at doing X or Y and that X or Y may be our life purpose or at a minimum, something that brings us joy. That voice may tell us that we’re not cute enough, or tall enough or thin enough or smart enough, or athletic enough or whatever rules were engrained in our heads at an early age. 
Knowing that regardless of where we spend our time – the people we love and keep us in that comfort zone – or strangers we meet on our life path who may push us far beyond that comfort zone, we are good enough exactly as we are. This realization and acceptance will allow you to be in a quiet place with no one around you at all or in a noisy place surrounded by foreign tongues and ideas, and embrace all that is, exactly as it is, without trying to change it to what you can handle. The truth is that you can handle it all if you change your belief system.

Second: be present and grateful every single day. 

Being present and grateful when you’re in a quiet or noisy place, will allow you to take in every texture and layer of an idea, person or thing. When we’re not present, we miss all of those layers, which are essentially the intricate voices that allow you to reach new dimensions. Presence and Gratitude raises your frequency and when this happens, you will hear insights and observations (or feel them) that will dramatically change your life at home and at work. Don’t try to understand how this works – just believe and know that it does and you may just be surprised.
Even though I’m more of an artist in the way I approach the world, I am also a very analytical person by nature and that combination has made me a good marketer over the years. The biggest mistake I made early on in my life, was trying to understand how something this esoteric or unfounded scientifically could pave the path to success. While science is now catching up and there are new correlations every year, it’s still hard to embrace something we don’t understand. Bottom line: don’t try to analyze how the simple act of being present and accelerating your awareness for gratitude will unlock problems and stagnation in your life. Trust me: go with the flow on this one and beautiful new things will come knocking at your door.

By focusing on what we do have, rather than longing for what we don’t, we begin to see the world differently. It is suddenly full of textures, tastes and smells we never imagined was possible to experience. You can start this process through a commitment of only 15 minutes a day -- half of that time will be making notes about what you’re grateful for in your life (that day) and half of that time will be spent staring at something in nature and truly be present with it. 

It can be a tree, grass on the fields near your house, flowers in a park or your garden or a butterfly – anything that you’re drawn to is the right thing. Focus on its beauty and stay present with the process. Remember it’s a short commitment of time, so give it a try and see how you feel after a month.
Some people refer to the daily notetaking process as a Gratitude Journal, but call it whatever works for you and be as specific as possible. In other words, the things you jot down can be as mundane as how the fabulous color of your living room walls make you feel or as simple as holding your child on the couch while you watch a movie. Cooking with your best friend. Having tea with your mother. Taking a morning run on the hill near your office. You get the idea. 

The third point is all about purpose. 

Have you ever thought to yourself or out loud – what is my life purpose? You may have spent your twenties searching for it, traveling or adopting every hobby or sport you could, or maybe you didn’t focus on it until mid-life, in your forties or fifties, after you had gone through a few life crises or lost a family member. Perhaps you’re in your twenties and thirties and are still wondering or perhaps you’re older and knew early on in life and are still living that purpose today.
Wherever you fall on the list, there’s always room for creating new purpose. Even if you’re joyfully living your purpose today and have most of those questions answered, each decision you make (including the small ones), should be a purposeful one. Regardless of whether you’re a CEO, a head of a department, running a community, a teacher or lawyer, retired, a mom, an entrepreneur or an artist, purpose matters a lot. It doesn’t matter what hat we wear during the day, making decisions that are purposeful and soulful, ones which are truly aligned with our nature, are the right ones. 
We will know when we make a purposeful decision because we will feel centered, and on our path. And, it is the fluid one, you know, the path that may or may not be the road less taken, but it is the one which flows with ease, like a river that naturally moves over the rocks beneath it like a dancing angel that floats through the stars but never clashes with one. 
When something isn’t aligned in our lives at home or at work, our souls are out of sync and you know when you’re there because you’ll feel it in your body. A misaligned life often shows up both physically and emotionally.
Verbally, it may come up in more traditional ways we see around us every day: ongoing complaints about our boss, a disagreement with a management decision that may or may not even affect us, or conflict at home you don’t quite know how to fix. When our daily lives don’t feed and nourish our souls, it’s time for a reset. Get quiet. Listen to your inner voice. After all, a silent voice is the one that always transforms the world. First and foremost, we need to do it for ourselves. It’s not a selfish act to nurture what matters to us most – our values, our passions, and especially our purpose. 

When you’re truly making purposeful decisions that feed your inner voice, every door will open. The right job will emerge. The right partner will appear. The right life opportunities will present themselves. You will be set free, to flow down that river at your pace, one which isn’t defined by someone else’s voice or rhythm. 

I look forward to hearing what has worked for you and what hasn’t. Comments welcome and feel free to check out my travel site www.weblogtheworld.comwhich covers wellness travel, spirituality, luxury travel, adventure and nature experiences, food/wine, culture and more. I also write more reflective pieces like this one in my Renee’s Voice Column:

Written by

Outsourcing: The Not-So-Secret Weapon Of Successful Entrepreneurs

By   from Jeff Bullas 

Outsourcing: The Not-So-Secret Weapon Of Successful Entrepreneurs

Outsourcing is the not-so-secret weapon many successful entrepreneurs and companies use to decrease their costs, by allotting a portion of their work to a third party.

When done properly, outsourcing can lower your bottom line as well as raise your productivity.

Outsourcing can be done domestically or by contracting an offshore solution provider (often known as offshoring).

If you’ve always wanted to know more about outsourcing but haven’t really got a handle on how it can help you, read on to learn how you can exploit this growth hack.

Why should I outsource?

Outsourcing provides many different advantages, and can be especially beneficial for small businesses. Apart from saving costs, outsourcing gives you more options and time.

What should I outsource?

Before implementing outsourcing into your business plan, you should first examine your core activities and key focus.

Think about the essential functions of your business – the ones that don’t affect core activities, but do contribute to key focuses. Outsourcing these functions is a smart way to get better and quicker results as well as add the value of knowledge.

The official term for outsourcing essential functions that don’t influence a businesses core activities is Business Process Outsourcing (BPO).

It includes:

  • Part-time jobs like book-keeping and accounting
  • Data entry and data verification
  • Customer service and IT Support
  • Marketing and telemarketing services
  • Shipping and administrative tasks
  • Content writing, research and editing
  • Social media coordination and promotion
  • IT tech services and network support
  • Data security and website integrity.

How do I outsource?

When it comes to outsourcing, a well-designed plan and thoughtful selection process will make or break the project.

While a tailor-made resource like Back Office Pro can help you take the outsourcing itself from start to finish, first you need to develop a well-defined objective and know why you are outsourcing tasks in the first place.

Consult with the key stakeholders in your business and undertake a complete risk analysis regarding outsourcing. Market analysis must be performed, and you should narrow down your criteria regarding quality, expertise and cost.

Ask yourself these questions: What do you want outsourcing to achieve or accelerate for your business? Do you want to outsource to an agency or a freelancer?

There are advantages and disadvantages to either. Agencies offer near-constant availability and legal protection, however, freelancers can be better quality and more cost-effective. If you are outsourcing to an agency offshore, unexpected issues may arise such as taxes, delays and operational red tape – but then again, freelancers can be flaky.

Think carefully about what will best suit your business and what your specific priorities are in your current circumstances. Outsourcing offshore is not really recommended for small entrepreneurs, as it is much harder to scale the business.   

How do I select an outsourcing partner? 

When you search for a suitable outsourcing partner, it’s important to bear in mind that building a strong partnership requires a long-term investment in shared goals. A key element to mutual respect is open communication about shared objectives.

In the process of choosing a company or a freelancer appropriate for the job, these are the main critical elements to consider:

To prevent any misunderstandings, communicate clearly about your expectations and priorities. Your contract must outline the specific functions of the outsourced role, termination terms or a date for contact renewal, and the agreed steps of payment.

When should I start outsourcing? 

It is always the right time to start outsourcing. Although it’s particularly handy for small businesses who need to make profits faster, large businesses also reap dividends in the long run.

In the current business climate, it no longer makes sense to complete all non-core tasks internally. Outsourcing provides a great and profitable way to cuts costs and increase productivity.

Budgets don’t have to be a limiting factor either, as there is a vast sea of experienced professionals available online who all charge different rates.

Think about it this way: expanding your business the traditional way without additional help can be a long and costly process. Hiring personnel to assist in this process can facilitate and speed up action as well as helping create more accountability for you.

Are there downsides to outsourcing? 

The majority of the downsides to outsourcing are contributor-related, which means the vision you are sharing is not in sync. This is why, as outlined above, it’s imperative to make your expectations and needs as clear as possible from the outset.

Once you sign a contract, you are opening the door to potential hidden costs, low quality, malfunctions, bad publicity, and even security and confidentiality threats. That is why a good plan and skilled advisors will help draw up a great contract to maintain the growth of your business.

All in all though, the disadvantages of outsourcing are far outweighed by its convenience and cost-efficiency. The most common issues can be prevented via the use of accessible research, analysis and careful consideration of the risk factors.

Guest Author: Catherine is a content developer who works at BackOfficePro. A talented writer by day and a good reader by night, she expresses her feeling and thoughts through writing. She is loathe to discuss herself in the third person, but can be persuaded to do so for the right blog.